QUALITY ASSURANCE |
Ison Environmental Planners is a consultancy service providing environmental
advice predominantly associated with planning for development and mining activity.
Studies ranging from environmental advice and baseline resource surveys on existing
or proposed operations and contaminated land studies, through to the preparation
of full Environmental Impact Studies, and Environmental Audits are undertaken.
The company has also been increasingly involved in environmental auditing, either
as a fresh approach to review existing corporate plans to ensure adequate planning
or to identify potential obligations and ensure adequate financial planning for
their resolution.
The objective of Ison Environmental Planners is to provide environmental services
which consistently meet our customer's needs and expectations in the most cost
effective manner. Quality and reliability of the Company's services are the concern
of every person in the organization and are not just the sole responsibility of the
principals. The Directors and other consulting staff are dedicated to providing
consistent quality of services, products and systems with a special emphasis to
customer satisfaction. To achieve this the Company has implemented a program of
Quality Management System in conformance with the Australian and International
Standard AS3901-1987/ISO 9001-1987.
The Ison Environmental Planners Quality Assurance Manual describes the capability
of the Quality Management System to provide consistent and integrated control over
all operating requirements. "Quality Assurance" means exactly what it implies:
assurance that quality is satisfactory when compared to the referenced standard
100% of the time. Clients of Ison Environmental Planners are therefore assured of
services that meet their brief and will require little or no review where regulatory
requirements apply.
As Directors of Ison Environmental Planners we fully support the continued quest
for quality and improvement. We expect all staff and appointed subcontractors to
actively participate in the program and willingly accept their share of responsibility
to 'do it right first time, every time' as this provides the key to quality
services, productivity and customer satisfaction.
The commitment to, and responsibility for, quality is shared by all members of the
project team, so that all aspects of the Company's systems must be the result of
consultation and agreement between Company personnel. All Company staff are
encouraged to identify and report any quality problems and to participate in quality
improvements processes through the Company. This system ensures that all activities
are carried out in a well planned and systematic manner, thus ensuring the
prevention, rather than the detection, of non conformances.